everytime he launches his hamachi client he gets a yellow error message saying this in diagnostic report
Hamachi self-diagnostic result file
Date2017 - 09/30 17:06:08.407
Tunnel:
VPN domain's tap device is down
Local results:
Adapter configuration:
Cannot get adapter config
Traffic test: Cannot complete test
Peer results: [202-305-469]
Adapter configuration: OK
Traffic test: OK
but when i diagnose him i get this:
Summary report
------------------------
Test name: Peer Result: [RED] -> Problems found
Details:
Tunnel: OK
Local results:
Adapter configuration: OK
Traffic test: OK
Peer results: [217-691-794]
Adapter configuration:
Cannot get adapter config
Traffic test: Cannot complete test
---------------------------------------------
We have tried everything, including regedit deleting the tree and switching routers, and uninstalling and reinstalling, it would be very much apreciated if we could get some help.