Re: We too have problems for the last 7 days

I know Hamachi is an old product. I know it's not a priority money maker, but this whole thing has been mishandled. Both the lack of timeliness in response and correction, and lack of communiation or acknowledgement for days about this have me looking elsewhere for a solution in our business. Hamachi has always been the easy and secure solution for our unique business challanges, but this fiasco, which had a real-world impact on our business and customers, has made us us rethink the trust we've placed in this product. 

Two calls to tech support, vague acknowledgements of some issue, no public acknowledgement on the status page, and minimizing it as being a problem for "some" customers (despite our software vendor affirming that many of their own customers were seeing this issue as well) culminated in frustrated team members and customers, a backlog of work, missed deadlines, and lots of shoulder shrugging as the service is magically back to normal today. Will it be tomorrow? who knows. But I can tell you we probably won't be sticking around to find out.