hi
ticket number : 04635285
yeah. at 1st it's a decent cust service experience
the reply is ok, albeit a little slow (usually in 0.5 - 1 day).
when they learned that I have tried all the solution, at the last email they said that I need to phone them, so I did, and the support there remote to the problem computer.
but he couldnt fixed it and said that it's a new case (which is weird, cause I saw this case everywhere), and that this is a level higher than what he can solved (or something like that. pardon me if i'm wrong cause english not my primary language), and that he will try to find the solution and get back at me.
after that, no respons.
I have to email several times just to get 1 answer that hamachi 420 would solved my yellow triangle problem (which is not, and even gave me more problems with the reconnecting forever).
and no more help til now.
maybe they thought that they havent found the solution and it was useless to email me back, but I think a simple word like "we're still searching for solution", or better "we have found the problem but still working on the solution", or something like that to gave me more news that they are working on it would be nice.
like I said, we (I mean my friend, definitely not logmein support) found the solution for the yellow triangle that I had post above.
but as for the reconnecting forever, it seems that it fixed by itself for now. dont know why, maybe hamachi server was very busy before ? it gave a bad feeling like it would down again anytime without any sound solution.