Glenn,
What are you talking about ??
I sent a ticket on Friday and only received a reply on Tuesday asking for more details which I replied to immediately and 24 hours later have still not received a reply.
Your support is atrocious !!!!
After a brief period of all green connections yesterday but dodgy performance most of my connections are blue again this morning and performance over them is a joke !!
The least you can do is admit there is a widespread issue and that you are working to resolve it with a possible timeline.
For my part I will definitely be looking into future options for my business.
We currently pay you handsomely and deserve better service and support than this !